Refund policy

Here is a professional and polished Return & Refund Policy in English, tailored specifically for your brand Imperial Essence. It maintains a high-end, customer-centric tone suitable for a luxury perfume website.

Return & Refund Policy – Imperial Essence

At Imperial Essence, we take immense pride in the quality and craftsmanship of our fragrances. We want you to be completely satisfied with your purchase. However, due to the nature of our products, we have established the following guidelines for returns and refunds.

1. Return Eligibility

  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

  • The product must be in its original luxury packaging with the cellophane seal intact (if applicable).

  • Requests for returns must be made within [7/14] days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Perfume bottles that have been sprayed, opened, or tampered with.

  • Sale items or products purchased during promotional events.

  • Customized or personalized fragrance sets.

3. Damaged or Defective Goods

  • If your order arrives damaged (e.g., broken bottle or leaking) or if you receive the wrong item, please contact us within 48 hours of delivery.

  • Please provide clear photos or a short video of the damaged item and the shipping box to [Your Email Address].

  • In such cases, we will provide a complimentary replacement at no additional cost to you.

4. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Bank Transfer / Credit Card / Digital Wallet) within [5–10] business days.

  • Please Note: Original shipping costs are non-refundable.

5. Shipping for Returns

  • Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (wrong or damaged item).

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. How to Start a Return

To initiate a return, please contact our concierge team:

  • Email: [Your Email Address]

  • WhatsApp/Phone: [Your Contact Number]